Warranty Policy Retail & Wholesale
Our manufacturer's warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear or crash damage outside that considered normal use. The claimant must be the original owner/purchaser and produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure. Please note, it is the buyer's responsibility to look after their own bike. Abuse is not covered by warranty. Any modification that is made or fitted to the bike that may affect its performance will void the warranty.
Parts are only covered by Warranty and NOT any other additional costs. The warranty Michael Blast offer is on a parts exchange basis only.
We offer a;
5 year manufactures warranty on the Frame and Fork Assemblies
1 year manufactures warranty on the Battery and electronic components
Examples of some items not covered by your warranty: (not limited to the lists below)
• Buckled wheels
• Worn tires
• Worn/broken chains (unless clearly a manufacturing defect)
• Worn sprockets
• Worn bearings or hub internals
• Bent forks / frame / bars / axles / cranks / pedals
• Water damage of ANY kind to the electronic components and battery
Examples of items that are covered where it is clear there has been NO abuse or misuse (note: you will need to supply photos of both sides of your bike and then may further be asked to return the failed component):
• Cracked or broken frames
• Cracked or broken forks
• Cracked or broken bars
• Cracked or broken hubs
• Internal axle failure BB/wheels
• Cracked or broken cranks
• Visible manufacturing defects to any part or component (should be reported as soon as noticed)
Please note that paint damage caused by rough handling by couriers will not be covered by our warranty. Our bikes are very well wrapped and protected for shipment.
You are expected to keep your bike in serviceable condition. Any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers and in most cases rejected.
When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s).
Michael Blast Europe will provide parts deemed to be defective due to, manufacturing errors FREE of charge during the above warranty periods, however, all labour costs associated with fitment of the defective parts MUST be covered by the supplied stockist or end consumer, Michael Blast Europe will not be held liable for or cover these labour costs.
When placing a pre order this is a binding contact. We are reserving your bike/parts especially for you. In most cases these bikes are specially made for you. If you wish to cancel your pre-order then we can return the balance of the funds. There is a 40% charge to cancel a pre-order and we will return the remainder of 60% to you. This is due to administration and potential loss of sales. If Michael Blast fail to deliver to you the bike that you pre-ordered then we will refund you 100%. On our Michael Blast website we always give an estimated delivery date for pre-orders. Please note this is only an estimated date/time. Due to ships and bad weather we cannot give you a 100% perfect delivery date. We may deliver the parts/bike earlier or later depending on circumstances. We will keep all customers up to date on the NEWS page on the website when we have delivery times.
We will accept returns if we have been notified within 2 working days of you receiving the item and you have completed the returns form. Michael Blast will send you a returns code that must be printed on the parts package. Without this code we can not accept any returns. We must then receive the item back within 7 working days after we have reviewed and processed you return request. You will be notified via email. After this time we can not accept the return. This is a strict policy. All items returned MUST be in original packaging and unopened, not fitted or used! If the item has been opened, fitted or used when Michael Blast receive it back, then you will be contacted and asked to pay the shipping cost to return the item back to you. You may also be asked to pay an administration fee. If the return costs are not paid, Michael Blast with dispose of the part/s at their own discretion 7 days after notifying you.
Please note. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well and send it back recorded delivery. Please keep any proof of postage. If we do not receive the item back, we can not refund you!
When we have received your item back in good condition we will issue you with a full refund excluding any shipping or handling costs. Please note, handling costs are built into the price of the product at the sales price. From time to time Michael Blast will offer deals/parts with FREE delivery. Please note that the handling fee is also already built into these prices. If you return goods that initially had free delivery, you will be charged a fee.
You can find the Returns request form here.
Delivery,Shipping and returns
We aim to get all bikes shipped out within 2 working days. ALL our bikes and parts will require a signature on arrival. We only use courier companies that we can trust. Please note that if you wish to return any items there will be a fee for returns. Returns are an 8% fee of the total value. You can not retun any goods without a reference return number. You must contact Michael Blast for the return details. Any unauthorised returns will not accepted.
For UK residents only. You can pay via our online payment system via credit or debit card. Our site is fully protected so your payment details will be safe and secure. When you go to make payment you will be re-directed to the World Pay payment gateway for fast secure payments.
For European or Worldwide customers.
We ship worldwide so it's no problem to ship out anywhere (within reason). Please send us an email with the details below, and we will get back to you as soon as possible.
A list of parts you are looking to purchase
Full name and shipping address
Contact telephone number
You can find the International shipping request from (Here).
If you are happy with the quote we will send you a link to make payment via Bank transfer. so you know your payment details are safe & secure.Micahel Blast will ONLY accept bank transfers for overseas customers.
|Michael Blast company (hereunder THE SELLER) is a registered trademark.The email address is firstname.lastname@example.org (hereunder THE SELLER ADDRESS).Any order under a product appearing in the online store website (hereunder SELLER WEBSITE) requires consultation and prior acceptance of these general sales conditions. The click of an order validation implies full acceptance of these. This click has a value of "digital signature".
1/ OBJECT AND FIELD OF APPLICATION
9/ TITLE RETENTION CLAUSE
10/ PRODUCTS PART-EXCHANGE
13/ USE OF MICHALE BLAST PRODUCTS
14/ TRANSPORT COSTS