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Terms and Conditions

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Warranty Policy Retail & Wholesale

Our manufacturer's warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear and tear or crash damage outside that considered normal use. The claimant must be the original owner/purchaser and produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure. Please note, it is the buyer's responsibility to look after their own bike. Abuse is not covered by warranty. Any modification that is made or fitted to the bike that may affect its performance will void the warranty.

Parts are only covered by Warranty and NOT any other additional costs. The warranty Michael Blast offer is on a parts exchange basis only.

We offer a;

5 year manufactures warranty on the Frame and Fork Assemblies

1 year manufactures warranty on the Battery and electronic components

Examples of some items not covered by your warranty: (not limited to the lists below)

• Buckled wheels

• Worn tires

• Worn/broken chains (unless clearly a manufacturing defect)

• Worn sprockets

• Worn bearings or hub internals

• Bent forks / frame / bars / axles / cranks / pedals

• Water damage of ANY kind to the electronic components and battery

Examples of items that are covered where it is clear there has been NO abuse or misuse (note: you will need to supply photos of both sides of your bike and then may further be asked to return the failed component):

• Cracked or broken frames

• Cracked or broken forks

• Cracked or broken bars

• Cracked or broken hubs

• Internal axle failure BB/wheels

• Cracked or broken cranks

• Visible manufacturing defects to any part or component (should be reported as soon as noticed)

Please note that paint damage caused by rough handling by couriers will not be covered by our warranty. Our bikes are very well wrapped and protected for shipment.

You are expected to keep your bike in serviceable condition. Any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers and in most cases rejected.

When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s).

Michael Blast Europe will provide parts deemed to be defective due to, manufacturing errors FREE of charge during the above warranty periods, however, all labour costs associated with fitment of the defective parts MUST be covered by the supplied stockist or end consumer, Michael Blast Europe will not be held liable for or cover these labour costs.

Pre Orders

When placing a pre order this is a binding contact. We are reserving your bike/parts especially for you. In most cases these bikes are specially made for you. If you wish to cancel your pre-order then we can return the balance of the funds. There is a 40% charge to cancel a pre-order and we will return the remainder of 60% to you. This is due to administration and potential loss of sales. If Michael Blast fail to deliver to you the bike that you pre-ordered then we will refund you 100%. On our Michael Blast website we always give an estimated delivery date for pre-orders. Please note this is only an estimated date/time. Due to ships and bad weather we cannot give you a 100% perfect delivery date. We may deliver the parts/bike earlier or later depending on circumstances. We will keep all customers up to date on the NEWS page on the website when we have delivery times.

Returns policy

We will accept returns if we have been notified within 2 working days of you receiving the item and you have completed the returns form. Michael Blast will send you a returns code that must be printed on the parts package. Without this code we can not accept any returns. We must then receive the item back within 7 working days after we have reviewed and processed you return request. You will be notified via email. After this time we can not accept the return. This is a strict policy. All items returned MUST be in original packaging and unopened,  not fitted or used!  If the item has been opened, fitted or used when Michael Blast receive it back, then you will be contacted and asked to pay the shipping cost to return the item back to you. You may also be asked to pay an administration fee. If the return costs are not paid, Michael Blast with dispose of the part/s at their own discretion 7 days after notifying you.

Please note. If there is damage to any returned parts in transit or if the value of item has been reduced as a result of over handling (for example more than you would in a shop) you may be liable for a deduction in the refund to cover our costs. Please ensure you package it well and send it back recorded delivery. Please keep any proof of postage. If we do not receive the item back, we can not refund you!

When we have received your item back in good condition we will issue you with a full refund excluding any shipping or handling costs. Please note, handling costs are built into the price of the product at the sales price. From time to time Michael Blast will offer deals/parts with FREE delivery. Please note that the handling fee is also already built into these prices.  If you return goods that initially had free delivery, you will be charged a fee.

You can find the Returns request form here.

Delivery,Shipping and returns

We aim to get all bikes shipped out within 2 working days. ALL our bikes and parts will require a signature on arrival. We only use courier companies that we can trust. Please note that if you wish to return any items there will be a fee for returns. Returns are an 8% fee of the total value. You can not retun any goods without a reference return number. You must contact Michael Blast for the return details. Any unauthorised returns will not accepted.

Payments UK

For UK residents only. You can pay via our online payment system via credit or debit card. Our site is fully protected so your payment details will be safe and secure. When you go to make payment you will be re-directed to the World Pay payment gateway for fast secure payments.

Payments (International)

For European or Worldwide customers.

We ship worldwide so it's no problem to ship out anywhere (within reason). Please send us an email with the details below, and we will get back to you as soon as possible.

A list of parts you are looking to purchase
Full name and shipping address
Contact telephone number
You can find the International shipping request from (Here).

If you are happy with the quote we will send you a link to make payment via Bank transfer. so you know your payment details are safe & secure.Micahel Blast will ONLY accept bank transfers for overseas customers.

Limited Liability

 

GENERAL SALES CONDITIONS
Michael Blast company (hereunder THE SELLER) is a registered trademark.The email address is sales@workzbike.com (hereunder THE SELLER ADDRESS).Any order under a product appearing in the online store website (hereunder SELLER WEBSITE) requires consultation and prior acceptance of these general sales conditions. The click of an order validation implies full acceptance of these. This click has a value of "digital signature".

1/ OBJECT AND FIELD OF APPLICATION
• When a customer passes an order, he takes the membership without reserve of the latter in the present general sales conditions, except particular conditions granted in writing by Michael Blast Company to the customer. All other documents such as catalogs, leaflets, advertisements, notes have only an informative value and they are not contractual documents.

2/ PROBATE
• Michael Blast Company distributes some parts that remove the bike limits; such as throttle kits increasing performance, and other parts; they can only be used for Michael Blast not approved bikes and to increase exclusively the bike performances in competition.
• Therefore, these parts are forbidden on approved bikes because they modify its character regarding its ratification on the British and European territory and makes it unfit for a road use.

3/ PRICES
• The prices indicated in all the price lists published by Michael Blast Company are informative and subject to typographical or printing mistakes, photos and pictures are not contractual. Prices are calculated from Michael Blast Company warehouse. They exclude transports costs in most cases but not all.

4/ DISCOUNTS
• Michael Blast Company does offer discount regarding the quantity of bikes sold. For an order of 4 or more bikes we can offer discount please go to the (Contact us) page. Simply fill out your details and we will get back to you as soon as we can.

5/ ORDERS
• All orders have a firm and definitive nature. If you make a mistake in your order, no parts will be taken back or exchanged. The orders which are accepted, cannot be cancelled, even partially without Michael Blast Company written consent.
• If an invoice has not been paid, all orders in process will be cancelled. If your payment has NOT been authorised then no parts will be sent.  Please make sure you receive an authorisation form from Worldpay that your payment has gone through.

6/ PAYMENT
• Opening an account and registering is necessary for any payment or order . To open an account, customer needs to go to my account and register.
• Invoice payments are paid cash.
• Transfer payments are accepted and have to be done before goods departure.
• Michael Blast Company expresses its reservations to modify its prices at any moment, without any previous notice, especially regarding possible money fluctuation and custom duty between the UK and the goods provenance territory, or an increase of the buying cost.

7/ DELIVERY
• The customer commits himself to receive the products at the place and the date signaled by Michael Blast Company. The delivery time given is just informative, a delivery delay cannot leads to late payment penalty, order cancellation or late payment from the customer.
• Just like, no compensation can be claimed if an article cannot be delivered; if the delay or the order non execution is due to strike, accident, fire, impossibility to be supplied or any cause independent of Michael Blast Company will.
• Delivery is done by the transport company that Michael Blast Company chose. W=Michael Blast Company products are the responsibility of the customer when travelling.
• In fact, customer commits himself, in case of partial lost or product damaged due to transport, to express, during three days from the reception date, reservations against the transport company by recommended letter with acknowledge receipt, at risk of reclamation rejection.
• For any delivery litigation, precise reservations have to be expressed with the details of the parts damaged on the transport receipt with the driver present. In case of negligence, no reclamation can be done.

8/ COURT
• For all contestations regarding the sales done by Michael Blast Company and the application or the interpretation of this general sales conditions, the commercial court at the discretion of Michael Blast only.
• In case of international exchanges, all the sales done with Michael Blast Company are under the Law in which Michael Blast head office resides. In this case all legal disputes will be subject to Isle of Man law. Any legal disputes must take place at the Isle of Man courts of justice.

9/ TITLE RETENTION CLAUSE
• Michael Blast Company expresses his reservations regarding the goods propriety sold appointed on the present document until the complete payment of their price and interests, even if customer gets a payment delay. If payment has not been done before the due date, Michael Blast Company can get back the goods, the sale will be determinate if Michael Blast Company wants and the deposit already done will remain to him in compensation of the goods use which had got the customer.
• Bikes and spare parts remain the property of Michael Blast Company until receiving the pending payment, but customer will be responsible for them once received, the possession transfer means the risks of the dispositions provided in the clause "delivery”. Customer commits himself, as a matter of fact, to subscribe an insurance contract which guarantee the lost risks, robberies or the appointed goods
destruction.

10/ PRODUCTS PART-EXCHANGE
• No goods can be returned without the previous written consent of Michael Blast Company and its reshipment instructions. Please see returns policy above.
• Transport cost for reshipment is the responsibility of customer. The part-exchange prices due to customer is a credit note valid for the next order only.

11/ RECLAMATIONS
• Customer has to check the goods when received and has to express on the transport receipt his reservations regarding the goods states (conformity of the goods delivered with the one ordered, manufacturing defects …).

13/ USE OF MICHALE BLAST PRODUCTS
• Each Michael Blast dealer/distributor is required to assembly completely the bikes and check all the point from the assembly notice before delivering it to final customer. He has to follow the assembly instructions and the user manual. The user manual is provided by the dealer to each customer who buys a Michael Blast bike.
• Michael Blast Company declines any responsibility in case of failure or deterioration of one of his products if the assembly and user instructions are not respected by resellers.
• Each Michael Blast bike user has to wear protections (helmet, boots, gloves and other protections) when riding a bike. Michael Blast bikes can only be ride by one person.
• The use of Michael Blast bikes are approved on public high way.
• Michael Blast bikes are approved in the UK and EU for use on the public Highway. Except in circumstances where the bikes are NOT deemed legal for use on the public highway. For example a bike supplied by Michael Blast with a more powerful motor over the Legal UK and EU legislation limits.
• For lack of express affectation to approved bikes, Michael Blast spare parts and accessories are intended for private use. NOT for competition use.
• Michael Blast dealers/distributors have to inform each customer to read the bike user manual before using the bike. The importer and the dealer cannot be responsible for any accident happening due to an abnormal use of the bike and the non-respect of the instructions and warning present on the user manual.
• Children under 14 years cannot ride Michael Blast bikes alone, he has to be in the company of an adult for every ride on the bike.

14/ TRANSPORT COSTS
• Transport cost is calculated regarding weight and delivered territory.
• Michael Blast Company expresses his reservations to modify at any moment the transport cost regarding an increase of the oil tanker prices, or of the transport cost.